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COMMUNICATION PROBLEM & ORGANIZATIONS SYSTEM


Henry Fayol's Contribution
Henry Fayol gave a detailed analysis of and solution to communication problem. According to him, formal channels of communication in the organization cause the communication to be slow and distorted. If there are a number of channels and steps between the top management and the frontline managers, the information emanating for the frontline managers would become highly distorted when it reaches the top management, i.e. only if the information actually reaches the addressee. Therefore, according to
Fayol, formal channels of communication in organizations should not be followed in an organization but "gangplank" should be allowed. Gangplank literally means a plank or a board used for boarding or disembarking from a ship. In the context of communication, gangplank, as used by Fayol refers to the ability of the members of the organization to bypass all formal channels of communication and use the plank to reach any level of authority in order to convey the information exactly as it is intended. In other words, a situation where anyone talks to anyone else without regard to status, position or rank.
Chester Barnard's Contribution
Chester Irving Barnard (1886­-1961) was a telecommunications executive and author of Functions of the Executive, an influential 20th century management book, in which Barnard presented a theory of organization and the functions of executives in organizations. Two of his theories are particularly interesting: the theory of authority and the theory of incentives. Both are seen in the context of a communication system that should be based in some essential rules:
Chester Barnard: Believed that communication shapes the form and internal economy of an organization.

He lists 6 factors which facilitate communication:
1. Channels should be known to all: It means that whatever channels of communication exist within the organization, all members of the organization should have an idea about them. They should be clearly communicated to the members and the members should know how to approach the channels and use them.
2. Definite channels available to everyone: Channels of communication within an organization should not be restricted to some people only, i.e. formal channels of communication should be available to everyone in order to ensure effective communication.
3. Line should be direct and short: The communication channels should ensure that the line of communication is short and the communication is direct between the sender and the receiver.
4. Competent persons should hold communication channels: Communication channels should be handled by competent people who have the ability to maintain the integrity of the information and are aware of the worth of information which they are communicating. They should be experts in the field.
Communication Problem & Organizations SystemReferences 

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